Rewards Terms & Conditions积分奖励计划条款
Last updated 5 October 2026.
1. Rewards Programme Company
The Madam Seafood rewards programme is operated by Lee Mu Tsai Investment Pty Ltd (ABN 95 076 535 094), trading as Madam Seafood ("we", "us"). These terms apply between you and us whenever you earn or use points.
2. Joining
You earn points automatically once you have a Madam Seafood account. There is no separate sign-up and no fee. One account per person; points belong to the account holder and cannot be combined across accounts.
3. Where points work
Points are earned and used in the Madam Seafood app and online store, and in person at our shop at 58 St Kilda Road, Waterloo Corner SA 5110.
4. Earning points
You earn 1 point for every whole dollar you spend. Amounts are rounded down — $24.90 earns 24 points.
- Online orders earn on the goods you buy, after any discount is applied. Delivery and freight charges do not earn points.
- Points are added once your order is completed, not when you place it. If an order is cancelled or refunded, the points for it are taken back.
- In the shop, give the phone number on your account at the counter and you earn 1 point for every dollar of the sale.
The programme began on 3 October 2026. Orders collected before that date do not earn points.
5. Using points
1,000 points is worth $20.
- In the app, exchange 1,000 points for a $20 store credit voucher to use on an order.
- In the shop, 1,000 points takes $20 off your sale.
Points have no cash value. They cannot be exchanged for cash, transferred, sold, or given to another person.
6. Points lapsing
If you neither earn nor use any points for 12 months, your balance lapses and returns to zero. Any earning or spending resets the 12 months.
7. Changes to the programme
We may change the earn rate, what points are worth, or close the programme. We will give at least 30 days' notice in the app, and points you have already earned stay usable during that period.
8. Mistakes and misuse
We may correct, adjust or remove points that were added in error. We may also remove points and close an account where points have been obtained dishonestly or the programme has been misused. If you close your account, any remaining points are lost.
9. If something looks wrong
If your balance does not look right, send us a message in the app and we will check it and correct it. Every movement is recorded, so we can tell you exactly where a figure came from.
10. Your rights
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. We reserve the right to interpret and clarify the rewards points rules.
Last updated 5 October 2026.
1. Rewards Programme Company
The Madam Seafood rewards programme is operated by Lee Mu Tsai Investment Pty Ltd (ABN 95 076 535 094), trading as Madam Seafood ("we", "us"). These terms apply between you and us whenever you earn or use points.
2. Joining
You earn points automatically once you have a Madam Seafood account. There is no separate sign-up and no fee. One account per person; points belong to the account holder and cannot be combined across accounts.
3. Where points work
Points are earned and used in the Madam Seafood app and online store, and in person at our shop at 58 St Kilda Road, Waterloo Corner SA 5110.
4. Earning points
You earn 1 point for every whole dollar you spend. Amounts are rounded down — $24.90 earns 24 points.
- Online orders earn on the goods you buy, after any discount is applied. Delivery and freight charges do not earn points.
- Points are added once your order is completed, not when you place it. If an order is cancelled or refunded, the points for it are taken back.
- In the shop, give the phone number on your account at the counter and you earn 1 point for every dollar of the sale.
The programme began on 3 October 2026. Orders collected before that date do not earn points.
5. Using points
1,000 points is worth $20.
- In the app, exchange 1,000 points for a $20 store credit voucher to use on an order.
- In the shop, 1,000 points takes $20 off your sale.
Points have no cash value. They cannot be exchanged for cash, transferred, sold, or given to another person.
6. Points lapsing
If you neither earn nor use any points for 12 months, your balance lapses and returns to zero. Any earning or spending resets the 12 months.
7. Changes to the programme
We may change the earn rate, what points are worth, or close the programme. We will give at least 30 days' notice in the app, and points you have already earned stay usable during that period.
8. Mistakes and misuse
We may correct, adjust or remove points that were added in error. We may also remove points and close an account where points have been obtained dishonestly or the programme has been misused. If you close your account, any remaining points are lost.
9. If something looks wrong
If your balance does not look right, send us a message in the app and we will check it and correct it. Every movement is recorded, so we can tell you exactly where a figure came from.
10. Your rights
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. We reserve the right to interpret and clarify the rewards points rules.