Privacy Policy隐私政策
This Privacy Policy explains what personal information Madam Seafood collects when you use this site or place an order, how we use it, and who we share it with. Madam Seafood is operated by Lee Mu Tsai Investment Pty Ltd (ABN 95 076 535 094).
Last updated 12 October 2026.
Information we collect
Account and order information. When you create an account we collect your name, mobile number, and email address if you give us one. When you place an order we keep the order itself: what you bought, the collection point you chose, the date, the amounts, and any note you added.
Messages. If you message us through the app, we keep the conversation so that we and you can both see what was said.
Device information. When you visit the site we automatically receive technical information from your browser, including your IP address, browser type and the pages you view. We use this to keep the site working and to detect misuse.
Card details — we never receive them. See Payments below.
Payments and saved cards
Card payments are processed by Square (Square AU Pty Ltd). When you enter your card details they go straight into a secure field hosted by Square. They are never received, seen or stored by us, and we do not hold your card number or security code at any time.
If you choose to save a card for future orders, Square stores the card and gives us only a reference to it. All we keep is that reference and enough for you to recognise which card it is: the brand, the last four digits, and the expiry date.
You can remove a saved card from your account at any time, and we stop using it immediately.
Square handles your card information under its own privacy policy, at squareup.com/au/legal/general/privacy.
How we use your information
We use it to take and fulfil your orders, to tell you when your order is ready and to answer your questions; to run the rewards programme if you take part; to keep records we are required to keep; and to improve the shop. If you have asked for them, we may send you occasional messages about our products. You can tell us to stop at any time.
Automated replies in messages
Some replies in the app’s message thread are written by an automated assistant rather than a person. When that happens, your recent messages and basic order details are sent to our AI provider so a reply can be drafted. They are not used to train anybody’s models. Our staff can see the whole conversation and can take over at any point, and you can ask to speak to a person at any time.
Who we share it with
We share personal information only with the providers who help us run the shop, and only with what they need:
- Square — card payments, saved cards, and the rewards programme.
- Supabase — the database and sign-in that run the app.
- Vercel — hosting.
- Twilio — the text messages we send about your order.
- Anthropic — the automated replies described above.
We do not sell your personal information. We may disclose it where the law requires it, or to protect our rights or someone’s safety.
Keeping it
We keep order records for as long as we are required to for tax and business records. We keep your account and messages until you ask us to delete them.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, and ask us to delete it. Email us using the details below and we will respond within a reasonable time. If you are not satisfied with how we have handled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Children
This shop is not intended for anyone under 16 and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact us
Email madamseafood@mlff.com.au, or write to:
Madam Seafood — Privacy
Lee Mu Tsai Investment Pty Ltd
58 St Kilda Road, Waterloo Corner SA 5110