FAQs常见问题
When can I collect my order?
Every Friday, from the depot you choose at checkout.
What is the cut-off time?
Order by 5:00pm Thursday for collection that Friday.
Where are your depots?
Eight locations across Adelaide: the City, Firle, Greenacres, St Georges, Edwardstown, Seaford, Mawson Lakes, and the farm at Waterloo Corner. Full addresses appear when you choose one at checkout.
Is there a minimum order?
No. There is no minimum spend and no fee for collection.
Do you deliver to my home?
Not through this site at the moment — collection only. We'll let you know when delivery returns.
Why do some products show an estimated weight?
We pride ourselves on supplying the freshest seafood possible, so we don't keep stock sitting in store waiting to be ordered. Product is processed right before collection day, which means the exact weight of items like whole fish and fillets isn't known until then. We only ever charge for what you actually receive.
Why was my order cancelled?
- The stock you ordered didn't arrive that week;
- Your order was placed after the Thursday cut-off and couldn't be packed in time.
If you think we've made a mistake, contact us at madamseafood@mlff.com.au as soon as possible.
I haven't received my refund, what should I do?
Depending on the nature of the refund it can take a few business days. If it relates to a weight difference, check the original transaction on your statement — that figure is often adjusted rather than refunded separately. If it relates to a cancellation, the original transaction is reversed. If it relates to a product issue, a separate refund usually appears about three business days after we confirm it. Still stuck? Email madamseafood@mlff.com.au with your order number.
How do I amend or cancel an order?
Email madamseafood@mlff.com.au with the subject line "Request to cancel/amend order ######". Orders due for collection within 24 hours cannot be changed.
Where can I see your terms and conditions?
See our Returns & Refunds, Privacy and Collection pages.
什么时候可以取货？
每周五，在您结算时选择的取货点取货。
截单时间是什么时候？
周四下午 5:00 前下单，当周周五即可取货。
取货点在哪里？
阿德莱德共八处：市中心、Firle、Greenacres、St Georges、Edwardstown、Seaford、Mawson Lakes，以及 Waterloo Corner 的渔场。结算时选择取货点即可看到完整地址。
有最低消费吗？
没有。自取不设最低消费，也不收取任何费用。
可以送货上门吗？
本网站目前仅支持自取。恢复配送后我们会通知大家。
为什么有些商品是估重？
我们坚持提供最新鲜的海鲜，因此不会把货囤在店里等人下单，而是在取货日前才处理。像整鱼、鱼柳这类商品的确切重量要到当天才知道。我们只按您实际拿到的分量收费。
我的订单为什么被取消了？
- 当周没有到您所订购的货；
- 下单时间晚于周四截单时间，来不及备货。
如果您认为是我们弄错了，请尽快联系 madamseafood@mlff.com.au。
还没收到退款怎么办？
视退款类型，通常需要几个工作日。若是重量差额，请查看原交易记录，金额通常是直接调整而非单独退款；若是订单取消，原交易会被撤销；若是商品问题，确认后约三个工作日会出现一笔单独的退款。仍有疑问请邮件联系 madamseafood@mlff.com.au 并提供订单号。
如何修改或取消订单？
发送邮件至 madamseafood@mlff.com.au，主题写明"Request to cancel/amend order ######"。距取货不足 24 小时的订单无法更改。